Q1: How is your approach different from my regular doctor? Conventional medicine often focuses on managing symptoms with medication. At Sure Success Wellness, we practice functional medicine — meaning we investigate why your symptoms are happening (hormones, gut, inflammation, nutrition, stress, toxins) and treat the root cause. The result is often fewer medications, more sustainable improvements, and a deeper understanding of your own body.

Q2: I’ve been told my labs are “normal,” but I still feel awful. Can you help? Yes — this is one of the most common reasons patients come to us. Standard lab ranges are designed to detect disease, not to reflect optimal function. We run more comprehensive testing (advanced thyroid panels, hormone profiles, gut microbiome, nutrient levels, inflammation markers) and interpret results based on optimal values, not just “not diseased.”

Q3: Do you accept insurance? Most functional medicine services are not covered by insurance because they fall outside the conventional disease-management model. We provide superbills for services that may be eligible for partial reimbursement, and HSA/FSA accounts are typically accepted. Our team will walk you through pricing and payment options before your first visit.

Q4: What happens at my first visit? Your first visit is a comprehensive consultation where we review your full health history, symptoms, current medications, lifestyle, and goals. We’ll discuss appropriate testing and begin developing a personalized treatment plan. Plan for 60–90 minutes — we don’t rush patients.

Q5: What conditions do you specialize in? We focus on chronic conditions that conventional medicine often struggles with: chronic fatigue, gut health (IBS, leaky gut, food sensitivities), brain fog and cognitive decline, hormonal imbalances, thyroid disorders, weight management, autoimmune disease, adrenal/stress dysfunction, metabolic syndrome and insulin resistance, and menopause/perimenopause.

Q6: How long before I start feeling better? Many patients notice meaningful changes within 4–8 weeks, though timelines vary by condition. Hormonal and gut-related issues often improve faster, while autoimmune and chronic fatigue cases typically need 3–6 months for deeper healing. We track your progress closely and adjust your plan as you improve.

Q7: Can you work alongside my primary care doctor or specialist? Absolutely. We often complement the care you’re already receiving. With your permission, we can coordinate with your other providers to ensure a unified approach.

Q8: Is bioidentical hormone replacement therapy (BHRT) safe? When properly prescribed and monitored, BHRT is a well-researched, effective approach for many men and women. Dr. Thomas has specialized training in BHRT and tailors dosing to your unique hormone levels, monitoring you regularly to ensure safety and optimal results.

Q9: Do I need a referral to be seen? No referral is required. You can schedule a consultation directly with our office.

Q10: Will I have to take a lot of supplements? We recommend supplements only when targeted, evidence-based, and matched to your lab results — not a generic protocol. Many patients eventually reduce their supplement load as their body heals and dietary changes take hold.

Q11: Do you offer telemedicine? Yes. Many follow-up visits and consultations can be done by telemedicine, making it easy to stay on track with your care no matter where you are.

Q12: What if I’m not sure which program fits? Start with the New Patient Registration in the portal and tell us a bit about your goals. We’ll guide you to the right program — or design something custom if your needs span multiple areas.